In this highly charged fast paced world that we have now, technology is evolving like we’ve never experienced before. We are living in an era where computers, laptops and tablets are changing the world and businesses that are providing IT operations management is an in-demand and booming industry.
However, when non-IT individuals are concerned, they are baffled on what is their exact job description. For them, they are just as the same banana if you are an IT programmer, IT operations or IT service management personnel. Yes, they are included in the very same field in the IT department but there are many differences among them. Let us try to clear up such confusion on this matter by explaining in the simplest way possible on how their main objectives on this field is and how things are done. Here are some common misconceptions regarding IT operations management.
1.) IT Operations is way different from IT Applications – people are usually oriented with the initial knowledge of an IT industry worker that creates, designs and controls gadget applications. This is actually a separate category in this field. Just like how a cardiologist and a pulmonologist are working on two opposite concerns of a patient but they are still classified as doctor of medicines as a whole at the end of day.
According to IT expert Joe Hertvik, “IT Operations is responsible for the smooth functioning of the infrastructure and operational environments that support application deployment to internal and external customers, including the network infrastructure; server and device management; computer operations; IT infrastructure library (ITIL) management; and help desk services for an organization.” This complex definition can lead us to the next misconception about this subject.
2.) IT Operations isn’t directly connected to IT programming activities – In general, it is not into the scope, tasks and responsibilities of IT programming. It mainly comprises everything which is in the other side of application programming and management. They are not experts in the business analysis, conceptualizing, planning, coding, testing, and custom software deployment.
IT operations are mainly methods, procedures and expertise which are facilitated by an IT personnel to their business consumers and mainly operated by them to run as business entity of its own. It is the opposite of IT service management that defines the planned tactic for designing, supplying, supervising and refining the technique information technology (IT) is widely used in a business company.
However, they have common grounds wherein they meet on such vital factors which are the following:
- Standard software setup and configuration
- Database protection
- Quick fix of applications and help desk
- Monitoring performances and concerns on the application, and call trees
- Telecom configuration for communication
- Job scheduling management to insure that all required jobs run according to schedule on all platforms
- Financial system auditing are safeguarded with regards to the supervisory and insurance requests
- Specialized equipment assimilation with a specific application
IT operations or the industry as a whole may still be as intricate and heavy with all these terminologies and explanations but we are certain that it is changing our lives unexpectedly.